Effective Date: 1st January 2025

Welcome to BananaBro! We’re delighted to have you as our valued customer. To ensure a smooth experience, please take a moment to read our Terms & Conditions. By using our services, you agree to these terms.

1. General

These Terms & Conditions apply to all BananaBro services, including our website, mobile platforms, promotions, and in-store experiences. We kindly ask that you follow these guidelines to enjoy a seamless dining experience with us.

2. Orders & Payments

• All prices are listed in Ringgit Malaysia and may be adjusted based on market conditions, including inflation and the cost of ingredients.
• We strive to maintain fair pricing while ensuring the best quality and service for our customers.
• Payments must be made at the time of purchase using our accepted payment methods.
• Once an order is placed, cancellations or refunds may not be possible, but we’ll do our best to assist with any concerns.

3. Promotions & Vouchers

• Promotions, vouchers, and discounts are subject to specific terms and conditions.
• These offers are non-transferable, non-exchangeable, and cannot be redeemed for cash.
• We reserve the right to update or withdraw promotions if necessary, but we’ll always strive to provide great deals for our customers.

4. Loyalty Program (BBro Rewards)

• Points or rewards earned under our loyalty program are subject to change.
• We appreciate your honest participation and kindly request that all activities comply with the program’s terms.

5. Refunds & Replacements

• If you receive an incorrect or unsatisfactory order, please reach out to us within cs@bbromy.com working hours (9am – 6pm), and we’ll be happy to assist.
• Proof of purchase may be required to process refunds or replacements.

6. Customer Conduct

• We aim to provide a welcoming and enjoyable environment for everyone.
• We kindly request that all interactions with our team and other guests remain respectful.

7. Privacy & Data Protection

• Your privacy matters to us! By using our services, you agree to our Privacy Policy, which explains how we handle your personal data with care and responsibility.

8. Limitation of Liability

• We always strive for excellence, but in the rare event of errors or service disruptions, we appreciate your understanding.
• While we take every precaution to provide accurate information, we cannot guarantee that our services will always be free from occasional issues.

9. Changes to Terms & Conditions

• To continue improving your experience, we may update these terms occasionally. Any changes will be shared on our website.

10. Contact Us

If you have any questions or need further clarification, we’d love to hear from you! Feel free to reach out at: cs@bbromy.com

Thank you for being a part of the BananaBro family! We appreciate your support and look forward to serving you. 🍌😊