Outlet Manager (Operations)

Position Summary

In this position, you are expected to serve as a liaison between company and employees. Your main responsibilities are to supervise operational matters, coach and lead your team in accordance to company’s standards in order to maximize the productivity of your team.

Roles & Responsibilities:

1. Cost management (outlet)
   1.1 To efficiently manage outlet’s cost to ensure expenses are spent optimally and effectively
   within budget. Key tasks involved are:
   a) To monitor and ensure outlet’s maintenance fees are kept at required level.
   b) To monitor ingredients and materials purchases as required.
   c) To monitor and manage outlet’s utilities fees effectively.
   d) To monitor and maintain outlet’s manpower cost according to company’s standards.
   e) Other cost related items.
   1.2 Accurately assign petty cash to each outlet to ensure petty cash is managed appropriately.
2. Manpower arrangement
   To relocate manpower across outlets timely based on the need of respective outlet to ensure
   business well-functioning.
3. Inspection / audit
   3.1 To audit stock level timely and order stock to ensure outlet stock is sufficient. To inspect
   incoming stocks, i.e. temperature of food, freshness of ingredients, etc.
   3.2 To ensure food and drinks qualities consistency in a timely manner to ensure product
   quality is consistency maintained.
   3.3 Cautiously monitor cleanliness of the outlet. Key tasks involved are:
   a. To inspect on staff’s personal hygiene, i.e. handwashing, attire, etc.
   b. To inspect on food quality, i.e. temperature of food, freshness of ingredients, etc.
   3.4 To inspect and maintain the outlet cautiously to ensure machines and all other electrical
   equipment and appliances in the outlet are working well. Key tasks involved are:
   a) To inspect and check on electrical appliances, i.e. stoves, fridges, etc.
   b) To inspect and check on electrical fittings, i.e. light, switches, etc.
4. Training & staff development
   To provide comprehensive training / briefing on all SOPs for respective workstations, menu items, etc. to new and existing employees to ensure they excel in their job. Briefing sessions should include:
   a) Job scope and basic company information to new employees.
   b) Any latest information pertaining to any work or company related matters.
5. Customer service
   To continuously provide advanced customer service by achieving the followings:
   a) To deal with and resolves customer complains patiently.
   b) To explain company’s policies when necessary.
   c) To provide appropriate compensation when necessary.
6. Administrative work & scheduling
   6.1 To efficiently and accurately complete monthly paperwork to ensure timely submission. Key tasks involved are:
   a) To record petty cash flow accurately.
   b) To fill up attendance record.
   c) To record daily sales and bank in records.
   d) To record detailed incident report.
   6.2 To ensure work schedule is always completed and announced to the team at least two weeks in advance for manpower planning purpose.
7. Industrial relations
   To tactfully handle disciplinary issues, if any, to maintain workplace harmony. Key tasks involved are:
   a) To mitigate conflicts between employees when dispute arises.
   b) To take disciplinary actions deemed appropriate on employees who have violated company’s policies.
8. Others
   To effectively and proactively act as a liaison between company and outlets on various
   administration matters, i.e. recruitment, reporting, receive and deliver messages / memo /
   announcement, etc.
9. Other tasks and responsibilities as and when assigned by your superior.

Authority:

1. Approve or reject leave applications.
2. Manpower arrangement, i.e. scheduling of timetable, hire or relocate employees to different outlet when necessary.
3. Petty cash handling, i.e. to distribute petty cash to each outlet monthly.
4. To take disciplinary actions to employees.
5. To receive stocks from suppliers.
6. Liaison with relevant shopping mall authorities on maintenance issues.

Qualifications:

1. At least 3 years of working experience in similar position, preferably in Food and Beverage or Hospitality industry.
2. Strong command of written and spoken English and Bahasa Malaysia language.
3. Sijil Pelajaran Malaysia (SPM) is required.
4. Basic computer skill (Microsoft Excel, Microsoft Word, etc.) is required.

Skills & Competencies:

1. Organizational skill
2. Administrative skill
3. Business orientation skill
4. Interpersonal skill
5. Team leadership skill
6. Problem-solving skill